Terms & Conditions
No contract exists with the owner until a booking has been confirmed by email (or by post where necessary) following an online or telephone reservation with a deposit fee paid. This will be provided within 7 days of a booking being placed.
All bookings incorporate the conditions set out below.
The person whose name appears on the booking form certifies that he or she is authorised to agree the Booking Conditions on behalf of all the persons staying at the property booked, including those substituted or added at a later date. This person must be a member of the party occupying the property, and must be 18 years of age or over. Bookings for single sex groups are only allowed by prior arrangement and for persons over 25 years of age. A security deposit may be required (see below).
The hirer agrees:
1) To permit the owners reasonable access to the property to carry out any urgent maintenance. Where possible prior arrangements will be made.
2) Not to sublet or share the property, except with persons nominated on the booking form.
3) The maximum number of persons allowed at the property is clearly stated, and must not be exceeded (Owners reserve the right to refuse entry to the property or to terminate the hire without notice and without refund in the event of a hirer breaching this condition). No additional guests are allowed to visit the accommodation or stay overnight without prior permission of the owner.
4) Any problems you may encounter with the property must be reported to the owner as soon as possible and not left until the day of departure or returning home.
5) To keep the property and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the stay.
Park Rules and Operations – Limefitt Park
Troutbeck Lodge and Tarn Hows Lodge are located on Limefitt Park and are subject to separate park rules and guests agree to follow these rules during their stay which includes going to reception to register on arrival. Any issues relating to a stay at a lodge should be reported back through the owner as the park are not responsible for managing the lodge or booking for private sublet guests during their stay. The owner has no association with the owners of Limefitt Park (Parkdean Resorts) or responsibility for the provision of any services of that holiday park. At certain times of year there will be a reduction in those services.
You will be staying on an operational holiday park which means work may be undertaken from time to time by the park owners during your stay. Although we the owners will always try to inform guests in advance if something may impact on a stay and if we have prior knowledge. We cannot be held responsible or accept any liability for park operations of which are outside of our control and which we have no knowledge of.
When accepting our booking terms guests accept responsibility for any damage caused by any member of their party (including pets) and agree to pay in full for any costs incurred as a result. This includes the cost of any damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay.
Anything broken or damaged should be repaired or replaced with an article of similar type or value to the satisfaction of the owner. If this is not possible any damage or breakage should be reported to the owner.
The owner reserves the right to raise an invoice for the cost of any damage, replacements or repairs caused during a stay within a reasonable time after departure. The owner will provide an explanation together with photographic evidence wherever possible.
On occasions a £100 security deposit in advance of a stay will be required. If required this will be taken as an additional £100 payment when the balance is made. This will only be called upon under advice if there is damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay. If not called upon then it will be refunded within 7 days of departure. A security deposit will be required without exception for single sex groups, mixed sex groups under 25 years old and all overseas guests.
Single Sex Groups/Groups of Young Persons
Your stay will be on a family park. As such bookings for single sex groups will only be allowed where all persons in the group are over the age of 25. Bookings for mixed groups of young persons will be allowed where all persons in the group are over 25. No stag or hen parties are permitted without exception. When accepting these bookings a security deposit will be required along with some additional information about a stay. Specific park rules which are appropriate will be pointed out and written assurance sought from the person who is making the booking that these requirements will be followed. The park management will ask people to leave if there are reports of noise or unsociable behaviour. No refund will be given should this happen.
Electricity and Gas
Is included in the rental, however we reserve the right to take an additional charge if usage exceeds what is the norm for the time of year/number in the party.
Clean bed linen and towels (one standard sized hand and bath towel per person and tea towel/kitchen towel) are included in the cost of the hire of the lodge.
Hot tub use - guests should bring their own towels as those provided should not be used for that purpose.
Where a property accepts an infant a travel cot and high chair may be provided or hired. Due to the size of lodges a travel cot may not fit in certain bedrooms. Please refer to our website for details. Guests should bring their own baby bedding and linen.
All properties are self catering and no food is provided.
Only house-trained dogs over 6 months old (to a maximum of TWO unless where specified on the lodge listing) are welcome at the lodges. We regret we are unable to accept any other pets including cats. Occasionally by arrangement we will accept more than two dogs if they are of small breed. There is a supplement of £15 per dog per stay.
Where dogs are allowed, owners are responsible for any extra cleaning that may be required, either in the property or the grounds and any costs so incurred will be pursued as above.
- Dogs MUST NOT under any circumstances be left in the lodges unattended or be allowed to sit or sleep on any furniture or beds.
- Dogs shall not cause any annoyance or become a nuisance, or intimidate occupants of adjoining premises.
- Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with identity tag.
- Please clean up after your dog at all times and use the designated ‘dog poo’ bins located on the park.
- We regret we are unable to accept certain breeds of dog (generally those deemed dangerous under the Dangerous Dogs Act or large dogs which we deem unsuitable for a family holiday park). If in doubt guests should check in advance.
- Most lodges which accept dogs have a gated outside deck area unless specified.
- Owners reserve the right to insist upon the removal of animals in the event of a breach of these conditions.
All hot tubs are maintained to strict industry standards and HSE guidelines by separate qualified independent contractors on behalf of the property owners. This includes changing the water between guest stays and checking the water condition on a regular basis. Whilst every effort is made to have a hot tub ready for immediate use by the arrival time stated, this may not always be possible. In such cases the hot tub will usually be ready to use later that day unless otherwise advised. In such cases no compensation or refund is payable unless the hot tub is faulty.
Information about using a hot tub safely is provided before a stay at all lodges with a hot tub and on a prominent notice near the tub. All hot tub users should wear an appropriate bathing suit. Usage of a hot tub is at a guests own risk and the owner accepts no liability for anything which may happen to a guest as a direct result of using a hot tub. Park rules specify that noise is kept to a minimum and guests do not use the hot tub after 10 pm.
All lodges have steps leading up or down to the decking and front door. Most lodges may therefore be unsuitable for wheelchair users, people with mobility problems or the elderly. Guests should check with us before booking.
All lodges are non-smoking and guests are requested not to smoke inside any of the lodges. If there is evidence of smoking and a lodge needs to be de-odorised then a charge of £100 will be taken.
Payments and Additional Fees
If your booking is direct with the owner a non-refundable deposit of £100 per lodge. Payments should be made by BACS or cheque. We no longer accept card payments by telephone.
The balance of the rental should be paid 56 days (8 weeks) before the commencement of the holiday. The full rental is payable if you are due to occupy a property within the 56 days (8 weeks) period from the date of booking. Under exceptional circumstances and by prior arrangement we can agree payment up to 1 month later than the due date subject to a £10 administration charge which is added to the booking total. Late payment without prior arrangement will attract an additional charge of £20.
We can accept part payments/instalments subject to a minimum of £100 and a £25 administration fee which is added to the booking total.
This is updated and published on our website
If the hirer wishes to cancel their booking, he/she should advise us immediately by telephone, followed by a confirmatory letter or email.
If only a £100 deposit has been paid then this is non refundable. Once the balance has been paid (i.e within 8 weeks of a stay) then a refund will only be made if we are able to re-let the lodge. The amount will depend on the rental received less the £100 non-refundable deposit element of the booking.
If we are not able to re-let, the owner shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge.
To cover against any potential financial loss which may be incurred by cancelling a stay (in line with our cancellations policy) we recommend all guests consider taking out a suitable travel insurance/cancellation policy.
Arrival and Departure Times
Lodges are usually available 4.00pm on the day of arrival and must be vacated BY 10.00 am on the day of departure. This allows time to have the lodge ready for both you and the following arrivals. We kindly ask that guests do not enter their lodge before 4 pm to ensure it is cleaned, prepared and/or checked for arrival. Similarly if the lodge is not vacated by the designated departure time we reserve the right to charge for overstaying by up to £50.
Non-Availability of Property or Equipment
If for any reason beyond the owner's control, a property becomes unavailable for the dates booked an alternative date will be offered. This will be at the accommodation owner’s discretion and may not apply due to certain exceptional circumstances, which could not have been anticipated. The hirer shall have no further claims against the owners. If a property becomes uninhabitable during a stay the owner will make every effort to offer suitable alternative accommodation if it is available. If none is available, we shall offer a refund of monies paid to us on a pro rata amount depending on the length of stay prior to departure.
If something in or as part of the property becomes unavailable (e.g. washing machine, dishwasher, WiFi etc.) the owner will accept no liability whatsoever although we will endeavour to put things right as soon as possible if we are able.
Transfer of Booking/Amendments
In exceptional circumstances and at our discretion, we will permit the hirer to transfer their booking to another date at the same property (subject to availability) or another property. There is a £25 administration charge for all booking transfers and material amendments to a booking once placed (e.g adjustment of days in a stay involving the reissue of booking confirmations).
Property Information and Website Accuracy
There may be changes made to certain equipment provided in lodges and we the owner cannot be held responsible for this although where possible we will try and replace or provide this as appropriate.
Whilst to the best of our knowledge the details relating to any lodge were correct at the time of enquiry or booking, we reserve the right to make alterations and will endeavour to advise the Holidaymaker of any such alterations where we consider they will impact on a stay. The owner cannot accept responsibility for any changes or closures to area amenities, attractions or services offered by a third party mentioned in any correspondence or on the website.
If a price of a booking has clearly and obviously been recorded within the booking system in error then we reserve the right to amend this to the correct price. We will contact the guest as soon as possible after any error is discovered and will give the guest option to continue with the booking or a full refund will be made.
We will retain lost property items for 28 days from the date of departure if they are found by our representatives or the independent cleaning teams. Please inform us if you have left anything behind and we will endeavour to return it as soon as possible if it has been found. No food or drink items will be retained. A £15 minimum charge will be passed for return of items to cover the collection, packaging and time involved in returning the item. Alternatively we will try to arrange for items to be collected by prior arrangement.
Cause for Complaint
If there is a complaint, it must be reported immediately to allow us, where possible, to redress the situation. It is too late to report a problem after your holiday and no compensation or redress will be allowed once a holiday has been completed. Whilst everything will be done within our power to attend to repairs to the lodges, furniture or equipment during a stay, no guarantees can be given.
No refunds or compensation will be considered if any breakdown should occur unless the problem is not rectified within a reasonable time and will have impacted on a guests stay. Any compensation given will be proportionate to the issue arising and may take the form of a discount off a future stay. The maximum level of compensation for a cleaning related issue is £50.
The owner will investigate all complaints and will endeavour to resolve a valid complaint within 14 days of receipt.
As the owner is not responsible for any services provided by Parkdean Resorts at Limefitt, then any complaints relating to these should be directed to the Park Management. We will also pass on any complaints we receive about such services in the same way.
Hot Tubs – where compensation is sought and agreed because the tub is unable to be used due to a fault, the value is deemed to be £10 per day maximum. No compensation is payable where guest actions have caused the hot tub to not work properly.
The owner accepts no liability for any loss, damage, sickness or injury, howsoever caused, which may be sustained, during the holiday to the hirer, or any member of the hirer’s party or any invited person, or any car and it’s contents, or any possession of the hirer or any member of the hirer’s party unless this results from the negligence of the owner. Compensation payments will not apply where we cannot fulfil our obligations due to unforeseeable circumstances such as natural disaster, adverse weather conditions, health risks and epidemics, fire and other similar factors beyond our control. We reserve the right to make changes without notice, and are not responsible for errors or omissions.
Information that we the owner has collected from your booking will be held in confidence and will not be passed onto any other person without your permission.
Once you have received your receipt and confirmation of your booking, you must check it carefully and report any discrepancies or errors immediately. We reserve the right to modify our booking terms and conditions at any point. A copy of the latest booking terms and conditions is available on our website.